State Farm® Insurance Agent Shane Stewart

"I am going to share a story with the internet. After hearing it, Shane Stewart himself said "I do not know what you are talking about." Don't worry, Shane, I will help you understand why your company failed me! :) 1. A gas fire started at my dwelling. I did not have a fire extinguisher, and it burned my dwelling to the point I could not live in it. 2. State Farm collectively left me in limbo for two days; I did not know if I should stay in a hotel or go to my parent's house, which is four hours away. They changed their mind several times. 3. I was told by Shane's office on the first day to keep my receipts  and stay in a hotel. 4. On the morning of the second day, I called phone number 844-458-4300. Shane's office supplied me with this number. The representative, Ben, told me they would not pay for me to stay in a hotel. 5. Right after #4, I called phone number 972-600-1816. Shane's office supplied me with this number. The claims adjuster, Sage, told me the city (not any around Marble Falls) would need to declare it unlivable. 6. Right after #5, I called that city. They had no idea what I was talking about. SAGE LIED TO MY FACE! 7.  I went to an office in that town to try to get help. The person there actually helped me, and I got everything resolved by them. I ended up showing the damage through an app on the phone. 8. Shane sends an email to my parents (which I did not give him permission to send it to my dad but rather my mom only) saying I need to calm down basically. No Shane, we are going to have a little accountability. I put photos in here so people can see that there was NO WAY I could live there. To keep me in limbo for two days without being able to answer a single question is ridiculous, in my opinion. Furthermore, I think they should pay me a salary because I made them do their job. In my opinion, Ludicrous and Jake were not there for me. From what I can tell, Shane does not care about this indisputable fact! Please do not throw me in jail, King Shane Stewart of the Highland Lakes!"

"I was having trouble using the State Farm phone tree about a hail claim. I called up Shane Stewart and Gale got my document posted to the claim within minutes. Unbelievable service!"

"Service was handled quickly and accurately. Amazing to me that an Aggie can be so good at his job as well as his staff being good. All I can say to this Aggies staff is, great job and Hook Em Horns. Have a great day"

"This place is amazing and all the people in it are so helpful. I would never go anywhere else. I have been here for over a decade and will continue to do so. They are very efficient and friendly. They take care of me and what ever my needs are fast. I just want to give them a huge shout out. My state farm family is amazing!!!"

"Switched to Progressive after 15+ years with them."

"I have founnd my agent if I ever need insurance in Texas. As a State Farm customer from Oregon and needing notary services here, I found Shane Stewart Agency listed in the Chamber of Commerce guide. Little did I know what a friendly and helpful response I would get! "Welcome to the family" was the reply when I thanked Kara for her assistance. This felt above and beyond the general Texas friendliness I am encountering every day of my visit. Once I arrive in their office I will be able to thank them in person. It is the personal relationships that make all the difference when doing business."

"Jennifer was excellent and helped with ease because she was well informed Thank you Don"

"This is the Unicorn of all State Farm offices! Kara, Melissa, and Lisa have been my more direct contacts and every interaction is 100% the best possible customer service! I even got my folks to change over to this office from a different state farm office. Thank y'all so much for being such a special Team, it means the world to us having a true partner in handling insurance matters! ♡"

"LISA MANCHEK is amazing to work with. Hardworking, fast on her toes and very pleasant and so great full for her help in obtaining insurance. She's a winner. Thank you =))"

"Great group of people here! They are the best!"

"The very best agent and staff that I have ever bought insurance through."

"Lisa Manchac has been AMAZING to work with. She is so quick at responding and making sure you get everything you need. Highly recommend!"

"All the employees, Kara S, Kara G, Monica and Paula have been so awesome to work with. I thank you for your expertise, professionalism, and concern. Thank you ALL S"

"I cannot say anything negative about this business. Very competitive rates, well trained and friendly employees. They have given us great advice and when a claim was submitted they did all the work. The service is over the top."

"The insurance rate for my cars and home were very reasonable. since I am new in the area , my questions and concerns were taking care of by Lisa."

"State Farm Agent. Shane Stewart With Shane’s help and guidance we struggled through a long and complex liability settlement process. Through out the process Shane kept us informed and his attention to our needs both physical and (mental) was greatly appreciated! We would not want a better support now or on the past!!"

"Shane Stewart- State Farm is the best! We have had other insurance agencies in the past, but State Farm is hands down amazing. Melisa is spot on and always there to get the ball rolling. Filing a claim is never easy and I have had two issues with my car back to back! Yikes! Melisa helps to make it painless, is always full of knowledge and very responsive. I don’t feel like a number. I feel like she understands my issue is huge to me and she assist to problem solve and so quickly. When I hear her voice on the other end of the line, I know it will all be taken care of. Thanks for being so great!!"

"Shane and his team were amazing to work with. Seamless process and always very communicative. I would highly recommend them. I used them for commercial line property insurance for several properties with the company I work for, and I was very pleased with the policy coverage and pricing."

"Stewart’s office was very helpful in getting my autos switched over. The girls really go above and beyond. It’s not just another sale for them they actually care. Son muy amable y habla espanol!"

"Melissa and the team once more, exceeded my expectations! Good job guys"

"Shane and staff are always great!"

"Incredible customer service from a team who takes pride in the work they do and ensures their clients are upmost priority!"

"We've had all our insurance with Shane Stewart for 12+ years, working primarily with Monica Rivera and other staff members. They have always been professional, timely and extremely helpful in meeting our insurance needs. I recommend Shane Stewart and all the folks there very highly!"

"My son’s truck was damaged while parked. We got Shane Stewart’s office involved immediately, Anna Drennan in particular, because we wanted help dealing with the other persons insurance company. She did a tremendous job coordinating between the two insurers, was knowledgeable, timely in all her responses and kept everyone in the loop. No surprises!! With supply issues the way they are, it took 6 weeks to get everything done and Shane and Anna provided exceptional service. Thank you Anna and Shane!!!!!"

"They are always helpful and kind."